If you’re looking for digital service standard examples, particularly UK Government, then you might find the following information useful. GOV.UK Digital Service Standard The Digital Service Standard is a set of 18 criteria to help government create and run good digital services. 1. Understand user needs Understand user needs. Research Read more…
If you’re looking for Government web and digital resources then you might find the following links useful. UK Government Digital Service UK Government digital service standard UK Government service manual UK Government design notes UK Government design and build services UK Government content design: planning, writing and managing content UK Read more…
Work is hard enough at the best of times, but it’s OK to… say “I don’t know” ask for more clarity stay at home when you feel ill say you don’t understand ask what acronyms stand for ask why, and why not forget things introduce yourself depend on the team ask Read more…
A digital strategy is a plan to accomplish something with the benefit of digital tools. ‘Focus on the user and all else will follow’ – Google Our mission is to provide residents and employees with the best digital services in local government – so straightforward and convenient that all those Read more…
Nearly all campaign and communication activities will have an aspect of behaviour change as their outcome. By applying behavioural theory, we can design more effective communications to influence how people act for the public good. A common framework – EAST The EAST framework devised by the Behavioural Insights Team is Read more…
OASIS is a series of steps that can help bring order and clarity to planning campaigns, which can sometimes be a complicated and challenging process. The aim is to help make the planning process simpler and easier to remember. What is a campaign? A campaign is a planned sequence of Read more…
This is a fictional case study to illustrate how the GCS Evaluation framework could be used. All stated campaign goals, objectives, plans and data are fictitious. GCS Evaluation Framework example , (19 page PDF document) Original author / source: Government Communication Service
15 points developed by the Local GOV Digital Team to help make their digital services outstanding. Understand user needs. Research to develop deep knowledge of who the service users are and what that means for the design of the service. Ensure a suitably skilled, sustainable multidisciplinary team, led by a Read more…